Shipping & Return Policies
Free accessories
Each purchase comes with free accessories, including 1) 1 set of #1-#21 standard strings (pre-installed); 2) 1 spare set of bridges; 3) 1 turning wrench; 4) 1 dust-proof case; 5) 1 pair of A-style guzheng stands
Shipping
US
We offer two shipping options within the U.S.: Standard Economy Shipping at $170 per order and Expedited Shipping at $250. Standard Economy takes approximately 3 to 4 weeks, while Expedited Shipping delivers in 1 to 2 weeks, depending on your location.
Rest of the world
We might be able to offer complementary shipping outside the US, please contact us with your shipping location details, and we will get in touch with the most cost-effective shipping option.
All shipments are delivered directly to your doorstep. Each instrument is thoroughly inspected before shipping to ensure it's in perfect condition, and every order includes a tracking number so you can follow your package every step of the way.
Receiving
Please understand that once your order is handed over to the local carrier, it is the customer’s responsibility to ensure successful delivery, including being present at the delivery location. If the tracking confirms delivery, we are not liable for any lost or stolen packages. In the event of a dispute, we will gladly assist in facilitating communication with the local carrier to help resolve the matter.
Returns and Refund Policy
We thoroughly inspect each instrument prior to shipment to ensure it leaves in perfect condition. However, if your instrument arrives damaged, please notify us within 7 days of receipt. We will assess the situation on a case-by-case basis. If the damage is determined to be due to manufacturing or occurred during shipping, we will approve your return request. Please ensure the item is unused and in its original packaging to qualify for a full refund. Refunds will be processed to the original payment method within 7 days. Damage caused after the package is opened is not eligible for returns or refunds. Damaged accessories are not refundable.
Warranty
All Zen Tones instruments come with a one-year manufacturer's warranty covering defects in manufacturing.
Covered manufacturing defects include:
- Dislocation of glued parts
- Breakage of the soundboard or baseboard not caused by human action
Contact Us
For any questions related to shipping, receiving, returns, refund or warranty, please contact us at hello@zentonesmusic.com. We will be in touch with you within 12 hours.